Company Background:
One of the
world’s largest providers of insurance products
re-marketing their products through a network of over 50,000 independent
agents and 4,800 company-employed agents at more than 200 locations.
Their agents and re-marketers make calls to consumers using company-provided
databases and traditional lead sources such as referrals and white
pages directories.
Situation: Federal
laws required the company to make their version of the National DNC
Registry available to their captive agents. The company also wanted
to provide access to the Registry to their independent agents. However,
the DNC issue and requirements fell outside the company’s core
competency and created a series of problems.
Problems:
Operational issues
Currently had an inefficient way to fulfill
the company’s DNC policy to consumers.
Lacked the ability to effectively communicate compliance-related
issues to their agents.
Lacked the ability to monitor and enforce compliance across their
agent networks to meet the Federal and state legal requirements
for Safe Harbor.
Lack of resources
They lacked the ability to efficiently check
numbers against the National, internal, state, and private DNC databases
at the agent level. (no scrubbing tool)
Lacked the IT knowledge at the agent level.
They lacked the training tool to comply with the state and federal
training requirement.
Data integrity & security
When purchasing data to distribute to agents
for marketing purposes, the company had a false sense of security
about the hygiene of the data.
Agents use non-company provided lead sources that were not cleaned
for DNC numbers, increasing the chance for violations.
Budget constraints
Too costly to build and implement company-wide
compliance solution.
Solution: (DNCInteractive
and DNCQuickcheck from PossibleNOW) PossibleNOW is a trusted
leader offering online DNC compliance services. Using DNCInteractive
and DNCQuickcheck solved the company’s problems and helps
them stay in compliance with the DNC laws.
These online solutions help the company meet the list usage requirements.
Captive agents easily access the National Registry as well as the
state and internal DNC list, while the independent agents either utilize
their own version of the National Registry or access the company’s
version of the National Registry when marketing on their behalf.
As a web-based application, DNCQuickcheck provides global information
collection for DNC requirements and can be instantly integrated throughout
the agent network.
Solves operational
issues
Automatically fulfills consumer DNC policy
requests through the web interface.
Provides an easy-to-use tool to enable agent level compliance
that is instantly deployable.
Monitors and reports all activities via the system providing
a strong Safe Harbor defense.
Provides necessary
resources
Process all leads through DNCQuickcheck
to remove all DNC matches prior to the calls being made.
Provides
an easy-to-use tool to enable agent level compliance that is instantly
deployable.
Provides a training tool to satisfy state and federal training
requirements.
Satisfies DNC
compliance laws; boosts efficiency
By processing all data provided by third
party data providers though DNCSolution prior to distribution, the
company eliminates the initial concern about the hygiene of their
data.
The DNCQuickcheck interface effectively relates important compliance-related
information such as calling time restrictions and DNC list exemption
information through its web interface.
Saves money
PossibleNOW offers flexible billing options,
so the company can let their independent agents be billed directly
via credit card for the compliance services while their captive
agents’ compliance needs are invoiced under one central bill.
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(DNCInteractive
and DNCQuickcheck from PossibleNOW) PossibleNOW is a trusted
leader offering online DNC compliance services. Using DNCInteractive
and DNCQuickcheck solved the company’s problems and helps
them stay in compliance with the DNC laws.